The Southampton Rental Charter is a voluntary scheme set up by Alan Whitehead MP and supported by Royston Smith MP,Citizen's Advice Southampton and ARLA (Association of Residential Letting Agents). It was started to highlight the number of letting agents in Southampton who have committed to run a reputable and high quality service for both landlords and tenants.
Letting agents who have signed up to the Rental Charter are committed to:
- Clear Publication of fees and charges
- A dedicated complaints procedure and clear communication with landlords and tenants
- Deal with property repairs in a timely fashion and always be contactable
- Ensure properties are of a decent standard.